Return Policy

Thank you for your purchase and we hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returned items must be in new and unused condition, with all original tags and labels attached. Please contact us right away, so we can guide you through. Kindly take note that you have only within 14 days from the date of delivery to ship the item back. Otherwise, you're no longer eligible for refund. 

 

RETURN PROCESS

To return an item, please email our customer service at support@moroccanmarket.us. The allocated address for returns will be given upon request only. We will not accept returns without prior notice. Also, when you're going to ship the item back please make sure to place the item securely in its original packaging.

You will be responsible for all the return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

You will be needing to send us the tracking number of the  returned item. As soon as it is trackable and the status gets updated, we will process your refund or exchange.  For refund, please allow three (3) banking days for it to be credited back. For exchange, we have 3 processing days. 

 

EXCEPTIONS    

The following items cannot be returned or exchanged: 

•     Items that have signs of usage    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

•       Some of our products are subjected to a restocking fee for return/exchange. Please contact us to get more information.
•       Due to the handmade nature of our products, the design, size, and color may vary.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@moroccanhome.us 

+32465821602