Refund Policy

 

REFUNDS

You have 30 days to notify us that you would like to return an item. After 30 days, no purchase can be refunded.

HOW?

You will be needing to send us the tracking number of the  returned item. As soon as it is trackable and the status gets updated, we will process your refund or exchange.  For refund, please allow three (3) banking days for it to be credited back. For exchange, we have 3 processing days. 

 

EXCEPTIONS    

The following items cannot be returned or exchanged: 

•     Items that have signs of usage    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

•       Some of our products are subjected to a restocking fee for return/exchange. Please contact us to get more information.
•       Due to the handmade nature of our products, the design, size, and color may vary.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@moroccanhome.us 

+32465821602